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Territory Small Business CX Grant

Submissions closed at 5:00PM 28 February 2021 (ACST).

JOBS FIRST PLAN - TERRITORY SMALL BUSINESS CX GRANT

This program will specifically target businesses offering products and services directly to the public in order to enhance the customer's experience and are able to demonstrate how their project will achieve this.

Customer experience enhancements must address front–of-house improvements for consumers. The grant will be offered through a competitive process, with grants of up to $20,000 available on a 50:50 co‑contribution basis.

Who can apply

  • Open to all Territory small businesses defined as an actively trading business with an annual turnover of less than $10 million.
  • Applicants can apply for customer enhancement projects that deliver front-of-house improvements.
  • Applicants must submit a business case that includes:
    • clear evidence of the customer experience challenge and how it might be improved
    • how the funding will resolve the challenge identified.
  • Applications will be assessed on a competitive basis.
  • Maximum funding available is $20,000 per applicant on a 50:50 co-contribution basis.
  • Vouchers will be issued to successful applicants that are redeemable by their service providers upon satisfactory completion of works.

IMPORTANT: Please read information below to assist you in completing your application online.

BEFORE YOU BEGIN

For queries about the guidelines, deadlines, or questions in the form, please contact us on 1800 193 111 during business hours or email jobsfirst@nt.gov.au and quote your submission number.

Click here to view the program terms and conditions.

If you need more help using this form, download the Help Guide for Applicants or check out Applicant Frequently Asked Questions (FAQ's)

NAVIGATING (MOVING THROUGH) THE APPLICATION FORM

On every screen (page of the form) you will find a Form Navigation contents box, this links directly to every page of the application. Click the link to jump directly to the page you want.

You can also click 'next page' or 'previous page' on the top or bottom of each page to move forward or backward through the application.

SAVING YOUR DRAFT APPLICATION

If you wish to leave a partially completed application, press 'save and close' and log out. When you log back in and click on the 'My Submissions' link at the top of the screen, you will find a list of any applications you have started or submitted. You can reopen your draft application and start where you left off.

You can also download any application, whether draft or completed, as a PDF. Click on the 'Download PDF' button located at the bottom of the last page of the application form.

SUBMITTING YOUR APPLICATION

You will find a Review and Submit button at the bottom of the Navigation Panel. You need to review your application before you can submit it.

Once you have reviewed your application you can submit it by clicking on 'Submit' at the top or bottom of the screen or on the navigation panel. You will not be able to submit your application until all the compulsory questions are completed and there are no validation errors.

Once you have submitted your application, no further editing or uploading of support materials is possible.

When you submit your application, you will receive a confirmation email with a copy of your submitted application attached. This will be sent to the email you used to register.

If you do not receive a confirmation of submission email then you should presume that your submission has NOT been submitted.

Hint: also check the email hasn’t landed in your spam or junk email folder.

ATTACHMENTS AND SUPPORT DOCUMENTS

You may need to upload/submit attachments to support your application. This is very simple, but requires you to have the documents saved on your computer, or on a storage device.

You need to allow enough time for each file to upload before trying to attach another file. Files can be up to 25MB each; however, we do recommend trying to keep files to a maximum of 5MB – the larger the file, the longer the upload time.

COMPLETING AN APPLICATION IN A GROUP/TEAM

A number of people can work on an application using the same log in details as long as only one person is working at a time. Ensure you save as you go.

SPELL CHECK

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